- Before posting your question to a discussion board, check if anyone has already asked it and received a reply.
- Stay on topic. Don’t post irrelevant links, comments, thoughts, or pictures.
- Don’t type in ALL CAPS! If you do, it will look like you’re screaming.
- Don’t write anything that sounds angry or sarcastic, even as a joke, because without hearing your tone of voice, your peers might not realize you’re joking.
- Always remember to say “Please” and “Thank you” when soliciting help or receiving help.
- Respect the opinions of your peers. If you feel the need to disagree, do so respectfully. Remember that others are entitled to have their own perspective on the issue.
- If you respond to a question, make sure your confident your answer is accurate and well thought out before you reply. Others in the discussion will appreciate your well written, accurate response.
- Be brief. If you write a long dissertation in response to a simple question, it’s unlikely that anyone will spend the time to read through it all.
- If you ask a question and many people respond, summarize all answers and post that summary to benefit all participants in the discussion.
- Check the most recent comments before you reply to an older comment, since the issue might have already been resolved or opinions may have changed.
- If you refer to something someone said earlier in the discussion, quote a few key lines from their post so that others won’t have to go back and figure out which post you’re referring to.
- Run a spelling and grammar check before posting anything to the discussion board. It only takes a minute, and can make the difference in how you and your brand is perceived.
Rule of Thumb: If you wouldn’t do or say something in person, don’t do it online either.