How to Improve Agent Productivity in the Revenue Cycle Process

As insurance follow-up becomes more complex, reimbursements continue to decline, and with more being pushed to the patient, providers face an increasing amount of uncertainty that will no doubt affect profitability. In this environment, providers must do more with less and work to find ways to improve agent productivity in the revenue cycle process. In this webinar, you will learn how unique technology and processes can add tangible gains to agent productivity in your revenue cycle process, improving performance and leading to an improved cost to collect.

During this webinar, you’ll learn:

How to improve agent productivity in your revenue cycle process
Key strategies to show tangible gains in the cost to collect
How to measure—and maintain—agent productivity improvements

Shawn Yates

Director Healthcare Product Management
Ontario Systems

Bio info: Shawn Yates has more than 20 years of healthcare revenue cycle management experience, spanning both payer and...

Shawn Yates has more than 20 years of healthcare revenue cycle management experience, spanning both payer and provider sides, as well as a strategic leadership role at Experian Health, the largest data and analytics company in the U.S. As a key product leader for Ontario Systems, Shawn offers a broad yet unique knowledge of the entire revenue cycle process - from registration to back-end collection operations. This knowledge, combined with innovative products from Ontario Systems, enables Shawn to create high-value solutions that help providers address their challenges in revenue cycle management.

Mike Duke

Principal
Baker Tily

Bio info: Michael has diverse experience and a record of accomplishment in leading people, programs, improving operational...

Michael has diverse experience and a record of accomplishment in leading people, programs, improving operational outcomes and developing best management practices within the healthcare industry. He has led several successful engagements that demonstrated an ability to develop and implement executive level strategies. Recognized for professionalism, commitment to excellence, and ability to communicate and work with senior management, associates, and customers. He has proven expertise in the areas of: operations management, corporate performance management and revenue cycle management.
Michael was previously employed by an international accounting and consulting firm and had national responsibility for delivering revenue cycle improvement results as well as the design and implementation of proven data analytic solutions for provider clients.