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Delivering Value with Self-Service Membership and Claims Processing Analytics at Blue Cross Blue Shield of North Carolina
Delivering Value with Self-Service Membership and Claims Processing Analytics at Blue Cross Blue Shield of North Carolina
What you'll learn
In this webinar, learn how the operational analytics team at BCBS NC deployed Alteryx to reduce ad-hoc requests by 80%, lower customer wait times from 17 business days to minutes, standardize claims relevant reporting and deliver a 360 degree view of the claims processing process, with measurable cost savings within 10 months.
In this webinar you will learn how:
- BCBS NC deployed Alteryx Designers and Alteryx Server to empower their Operational Analytics team to handle and streamline a staggering volume of enrollment and claims processing data
- The Operational Analytics team deployed automated self-service analytics process workflows with Alteryx to reduce ad-hoc requests by 80% and customer claims wait times from 17 business days to minutes, freeing up time for high value analytics
- They leveraged Alteryx to automate the mass claims adjustments process, while securing measurable cost savings in process efficiencies
Andy Dé
Senior Director, Healthcare Solutions
Alteryx
Bio info: Andy Dé is the senior director for healthcare solutions and marketing at Alteryx. In this role, he leads the...
Andy Dé is the senior director for healthcare solutions and marketing at Alteryx. In this role, he leads the innovation, thought leadership, evangelism, go-to-market, and commercialization strategy, planning and execution for Alteryx’s solutions targeted at healthcare providers and payers. He has over 20 years of prior enterprise software innovation strategy, solutions portfolio management, and go-to-market strategy, planning and execution leadership experience at GE Healthcare, SAP Health-Sciences and Tableau Software.
Sarah Golnik Roberts
Analytics Products Developer
BCBS NC
Bio info: Sarah Golnik Roberts is a product developer with Data and Analytics at Blue Cross Blue Shield of North Carolina,...
Sarah Golnik Roberts is a product developer with Data and Analytics at Blue Cross Blue Shield of North Carolina, which has been committed to making health care better, simpler, and more affordable in NC since 1933. In this role, she helps create reusable code, workflows, and products that can be leveraged to simplify processes, standardize data, and solve problems within her organization and company.
Sarah is passionate about data, healthcare, and Alteryx. This passion is what has allowed her career to go from being a Customer Service Representative to her current role in just six years all while being completely self-taught. She has spoken at Alteryx Inspire in both 2018 and 2019 and is a leader of the Healthcare Industry User Group.
Stephen Wellman
VP, Content Strategy
HIMSS
Bio info: Stephen Wellman is Vice President of Content Strategy at HIMSS Media, where he directs the organization’s content...
Stephen Wellman is Vice President of Content Strategy at HIMSS Media, where he directs the organization’s content strategy and oversees editorial and content development across the HIMSS Media brands. Stephen is a 20 year veteran of the digital marketplace, most recently serving as an analyst at Gartner where his research covered content marketing, search, and corporate website redesign. Prior to his time at Gartner he was the Vice President of Content and Branding at financial technology provider Reval and, before that, was Vice President of Digital Content Strategy at ALM. Stephen has served in a number of senior editorial and content leadership roles at some of the largest B2B media companies including Slashdot, Ziff Davis, FierceMarkets, and UBM.
Details

Event Type : On Demand
Date : Aug 26, 2020 01:00 PM CT
Cost : Complimentary
Credits : CPHIMS, CAHIMS
Speaker(s) : Andy Dé, Sarah Golnik Roberts, Stephen Wellman
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