Don't Delay Your Shift to Digital Communications: Objections, Benefits and Best Practices

Elizabeth Stephen is Vice President, Customer Engagement at Striata, a Doxim company, For the past decade, Liz has managed teams of sales groups both nationally and internationally. She has a true passion for helping organizations identify their customers' needs and consulting with them to help fill those needs. Liz has taken a keen interest in Customer Communications Management (CCM) and helping clients utilize digital communications to meet their CX goals.

Mia Papanicolaou is Vice President, General Manager at Striata, a Doxim company. Mia heads up strategic consulting, providing strategy and advice to companies and is a regular speaker on digital customer communication, digital maturity and improving the customer experience. Mia has been named as an email marketing influencer multiple times and is passionate about helping organizations improve their digital communication maturity. Prior to joining Striata in 2006, she served as business director for email marketing company, eMessageX. Mia relocated to the UK as Striata's UK Head of Operations in 2010. After 3 years in the UK, she transferred to the USA (2013) to take up the post of General Manager of the region and then took the reins as Chief Operating Officer.