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How to Create an Engaging Member Experience with an Omni-Channel Platform
How to Create an Engaging Member Experience with an Omni-Channel Platform
What you'll learn
Join us on January 7 to hear from industry professionals and gain insights on the following topics:
- How to transform a labor-intensive member experience with a self-service enabled platform that will delight members
- How to drastically reduce case resolution time by enabling scalable customer service processes
- How to improve contact center metrics, such as increased Net Promoter Score, Decreased Average Handling Time, and Increased Agent Productivity
- How to enable these transformations with Salesforce out of the box
- And much more!
Venky Ananth
Senior Vice President, Global Head of Healthcare
Infosys
Bio info: Venky Ananth is an SVP and global head of Infosys’ Healthcare vertical. He is responsible for profitable growth in...
Venky Ananth is an SVP and global head of Infosys’ Healthcare vertical. He is responsible for profitable growth in the healthcare field at Infosys.
Ritu Agarwal
Vice President, IT
Molina Healthcare
Bio info: Ritu Agarwal is the Vice President of IT at Molina Healthcare and is responsible for driving all Salesforce...
Ritu Agarwal is the Vice President of IT at Molina Healthcare and is responsible for driving all Salesforce engagements at Molina.
Amy Osmond Cook, Ph.D.
Chief Marketing Officer
Simplus
Bio info: Amy Osmond Cook, Ph.D., is the chief marketing officer of simplus.com. She is a healthcare columnist for the Daily...
Amy Osmond Cook, Ph.D., is the chief marketing officer of simplus.com. She is a healthcare columnist for the Daily Herald and Orange County Register and marketing contributor for forbes.com.
Josh Newman
SVP Healthcare and Life Sciences
Salesforce
Bio info: Dr. Joshua Newman, SVP Healthcare and Life Sciences, focuses on promoting CRM technologies and adoption across...
Dr. Joshua Newman, SVP Healthcare and Life Sciences, focuses on promoting CRM technologies and adoption across healthcare, life sciences, and other industries connected to health.
Details

Event Type : On Demand
Date : Jan 07, 2021 12:00 PM CT
Cost : Complimentary
Credits : CPHIMS, CAHIMS
Speaker(s) : Venky Ananth, Ritu Agarwal, Amy Osmond Cook, Ph.D., Josh Newman
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