Rapid Digital Health Transformation During Crisis And Beyond

While we are in a period of crisis response and uncertainty today, health care organizations must implement solutions that simultaneously drive rapid progress and ensure long-term benefit for all stakeholders. The pivot to virtual care has changed the fabric of health care delivery.

To set themselves up for success now and post-COVID-19, OptumCare needed to take a holistic approach to telehealth and digital health that accounted for how clinicians and patients interact with the new platforms and technologies. With the help of Optum Advisory Services, OptumCare launched the Digital Response Team (DRT) to develop a telehealth strategy that complements existing systems and processes. These efforts set the standard for a best practice approach to digital health program execution, with over 10,000 providers live on video visit platforms within two months.

During this webinar, Dr. Sonia Samagh, National Clinical Lead for Digital Health, OptumCare and Carol Chouinard, VP Provider Technology Services, Optum Advisory Services, will discuss:

• Explore best practices for creating a multidisciplinary “team of teams” to implement a programmatic approach to triage tasks within the organization, bringing in diverse experience and expertise to drive decisions quickly, and expanding remote access to millions of patients
• Understand how to use service design to help staff overcome a quick learning curve, accelerate implementation, and drive adoption
• Discover how to build a digital health foundation that efficiently operationalizes health innovations and manages through ambiguity