We Need A New Strategy: Managing the Influx of Portal Patients for Long-Term Engagement and Value Realization

In a few months’ time, patient portal usage has skyrocketed – which is great, right?  Well, maybe.  As Patient Portals and Telehealth have rapidly become critical modes of delivering information and care, many organizations are now are dealing with the consequences of hastily launched solutions.  And overwhelmed IT teams can’t keep up with the demands of supporting patients’ technical needs.  We need a new strategy.

Join CTG to discover how to make the most of the work your organization is already doing.  We’ll explain strategies to build upon your current patient portal and telehealth offerings, optimizing for outcomes such as:

• Continuing and increasing patient engagement
• Effective patient support
• Physician engagement
• Collecting SDoH data
• Satisfied patient users
• And more

We will discuss the stress points caused by having a huge increase in online users and share the issues your team can anticipate and address proactively.  We’ll talk about how to use technology, such as automation, to increase the efficiency of your patient-facing systems. Finally, we’ll share some hard-earned nuggets gleaned from recent, real-world projects.