Virtual Fireside Chat: Delivering Better Care to Members with AI and Advanced Analytics

Kathleen McGrow, DNP, MS, RN, PMP, serves as Chief Nursing Information Officer for the Microsoft Health & Life Science Industry Team. In this role, Kathleen advises organizations on how the innovative use of technology can support their digital transformation imperatives of consumer engagement, provider enablement, analytics for population health and cognitive computing to support a learning health system. Her expertise in data, analytics and artificial intelligence is used to educate organizations on how to enhance clinical, operational and financial performance, maximize capacity and patient experience, and transform to new care models and paradigms. Kathleen has led, planned and directed programs and strategic data initiatives for provider and payer organizations including implementation of an evidence framework for best practices. This framework was used to identify customer pain points and targeted outcomes and used during engagements to assist the customer in developing success plans including quantifiable targeted outcomes such as return on investment and cost aversion. The framework was leveraged in both population health (care management) and quality improvement (QI) initiatives. Kathleen’s clinical background spans many years, with the majority of that time spent in trauma and critical care settings. She has worked at some of the premier medical centers in the United States, including Johns Hopkins and the University of Maryland Shock Trauma Center. Kathleen is a graduate of the University of Maryland with a Doctorate in Nursing Practice focused on Executive Leadership and Evidence Based Practice.